Hunter Business Chamber is a member based public company (limited by guarantee) registered under the Corporations Act 2001.
Hunter Business Chamber & its affiliates provide membership and business services such as training services, employment and industrial relations services, international trade services, apprenticeship and traineeship services and general business products and services.
The membership and business services are provided by Hunter Business Chamber and its related entities including:
- NSW Business Chamber;
- Australian Business Industrial; and
- Hunter Business Chamber Limited.
The purpose of this policy
Hunter Business Chamber is bound by the Privacy Act 1988 (Cth) and has publicly committed to complying with the Act and protect the privacy of the personal information that Hunter Business Chamber holds.
This Privacy Policy explains:
- what personal information we collect
- how we collect and use your personal information
- disclosure
- your right of access to your personal information
- your right to inspect and, where necessary, correct the personal information that we hold about you
- your right to have your privacy complaints investigated and resolve
- your right to have your personal information protected from misuse or unauthorised access.
This policy applies to independent contractors and job applicants, as well as individuals who provide Hunter Business Chamber with their personal information.
What personal information do we collect?
Personal information is any information that can be used to identify a person no matter how it is collected or recorded. Generally, personal information is collected by Hunter Business Chamber from a variety of sources, including when dealing with members or customers, when dealing with individuals, undertaking marketing initiatives, or when recruiting.
Should we collect personal information from you this may include (but is not limited to) your name, address, email address, telephone numbers, gender, financial information including credit card and banking information, and other means of personal identification.
How do we collect personal information?
Where possible, we collect your personal information directly from you. If you feel that the information that we are requesting, either from our website (www.hunterbusinesschamber.com.au or www.hunterbusinessdirectory.com.au), on our forms, or in our discussions with you, is not information that you wish to provide, please feel free to raise this with us.
In some circumstances, Hunter Business Chamber may obtain personal information from a third party. If you provide personal information about another person to Hunter Business Chamber, Hunter Business Chamber requires that you inform that person you have done so and provide them with a copy of this policy.
When dealing with membership, fulfilling your registrations to Events, or purchasing Products or Services, Hunter Business Chamber will collect at a minimum the following:
- name of the contact person or people from the organisation
- business address and contact details
- nature of products or services being sought for the purposes of filling your order
- payment details by Credit Card, Invoice or direct debit.
We collect information by phone, in writing (eg email, fax, letter), and electronically when you register for an event or purchase a product from our web site www.hunterbusinesschamber.com.au. We will use this information to provide membership, products, and services and may also use it for product development and marketing purposes.
When using our website, we collect information from you by using a feature of your browser called a cookie to assign your computer a “User ID”. Cookies do not contain information by which Hunter Business Chamber can identify you. They identify your computer to our servers. You may configure your browser so that you are notified before a cookie is downloaded. Hunter Business Chamber may use information contained in cookies to make assumptions about the user of the computer.
When dealing with independent contractors, Hunter Business Chamber collects the following:
- name
- business address and contact details
- insurance details
- rates and fees.
Hunter Business Chamber collects this information by phone and in writing. We will use this information to ensure that our independent contractors can perform work for Hunter Business Chamber in a safe and lawful manner.
When dealing with job applicants, Hunter Business Chamber collects the following:
- name
- date of birth;
- address/contact details
- occupation
- career history
- references.
Hunter Business Chamber collects this information in the course of job interviews, telephone discussions, reference checks and in writing. Hunter Business Chamber will use this information to assess the suitability of applicants for a position. In the event that the job application is rejected, Hunter Business Chamber may keep the information to use in the event that an appropriate vacancy arises.
How we use the information you provide?
We will not use your personal information for any purpose which is not related to the primary purpose for which it is collected. We will not use your personal information for any purpose for which you would not reasonably expect us to use your personal information.
Your personal information may also be used:
- to deliver the products and services that you requested
- to provide you with further information about the products and services you requested
- to personalise and customise your experiences with Hunter Business Chamber
- to help Hunter Business Chamber to manage and enhance its services
- to communicate with you
- for administration purposes, including charging, billing and collecting debts
- to promote and market other products and services of Hunter Business Chamber which we consider may be of interest to you.
We will take all reasonable steps to ensure that the personal information that we hold is accurate and up-to-date. If you feel that information about you is not accurate or your details have or are about to change, you can:
- call us on 02 4969 9600 and we will correct or update your personal information
- if you have a login to this website then you can click on Update My Details to change your details, when you are logged in.
What happens if you choose not to provide your personal information?
You are not obliged to give us your personal information. If you would like to access any of our services on an anonymous basis we will take all reasonable steps to comply with your request. However, if you choose not to provide Hunter Business Chamber with personal details, such as your name or address, the range of options available to you or the organisation that is a member of Hunter Business Chamber, may be limited.
For example, Hunter Business Chamber may not be able to provide the full range of member services or allow you or your organisation to participate in networking functions, seminars and events, or successfully deliver any products and services that you have purchased from this website.
When do we disclose your personal information?
We guarantee that we will not sell your personal information to any third party.
For the purposes referred to in this policy, we may disclose your personal information to external organisations including:
- our professional advisors, accountants, auditors and lawyers; and
- our related entities and companies.
We also engage a third party contractor to provide online credit card account processing and related services. When you pay your accounts online, a secure server is used. SecurePay encrypts the information you send through this website. For further information about SecurePay and how they collect, use and disclose personal information, please use the link provided.
For further information about the encryption process, please use the link provided. Hunter Business Chamber makes no warranty in respect of the strength or effectiveness of that encryption and Hunter Business Chamber is not responsible or liable for events arising from unauthorised access of the information you provide.
View SecurePay's privacy policy
View SecurePay's page on encryption
Access to your personal information
You have a right to access your personal information, subject to certain exceptions provided for in the Privacy Act. Access will be provided in accordance with Hunter Business Chamber's Access Policy. If you require access to your personal information, please contact our Privacy Officer (details provided below). For security reasons, you will be required to put your request in writing and provide proof of your identity.
Security of your information
We will take all reasonable steps to secure your personal information. Electronic information is protected by various security measures and access to information and databases is restricted, by password protection and physical security measures, to staff and officers of Hunter Business Chamber.
Complaints
If you have a complaint about Hunter Business Chamber's privacy practices, please contact our Privacy Officer. Complaints will be handled in accordance with Hunter Business Chamber's Complaints Policy, which you can request a copy of from us at anytime during business hours (9am to 5pm AEST).
How to contact us
If you would like more information on privacy or have any questions in relation to this policy please contact our Privacy Officer, Erin Marney who can be contacted by mail, telephone or email as follows:
Mail:
Hunter Business Chamber
PO Box 607
HAMILTON NSW 2303
Telephone: 02 4969 9697
Email: erin.marney@nswbc.com.au
Hunter Business Chamber reserves the right to review, and if necessary, change this Privacy Policy.