NSW Business Chamber is a member based public company (limited by guarantee) registered under the Corporations Act 2001.
NSW Business Chamber provides membership and business services such as training services, employment and industrial relations services, international trade services, apprenticeship and traineeship services and general business products and services.
The membership and business services are provided by NSW Business Chamber and its related entities including:
· Australian Business Industrial;
· Canberra Business Council Limited;
· Hunter Business Chamber Limited and
· Illawarra Business Chamber Limited.
The purpose of this policy
NSW Business Chamber is bound by the Privacy Act 1988 (Cth) and has publicly committed to complying with the Act and protect the privacy of the personal information that NSW Business Chamber holds.
· what personal information we collect
· how we collect and use your personal information
· your right of access to your personal information
· your right to inspect and, if necessary, correct the personal information that we hold about you
· your right to have your privacy complaints investigated and resolve
· your right to have your personal information protected from misuse or unauthorised access.
This policy applies to independent contractors and job applicants, as well as individuals who provide NSW Business Chamber with their personal information.
What personal information do we collect?
Personal information is any information that can be used to identify a person no matter how it is collected or recorded. Generally, personal information is collected by NSW Business Chamber from a variety of sources, including when dealing with members or customers, when dealing with individuals, undertaking marketing initiatives, or when recruiting.
Should we collect personal information from you this may include (but is not limited to) your name, address, email address, telephone numbers, gender, financial information including credit card and banking information, and other means of personal identification.
How do we collect personal information?
Where possible, we collect your personal information directly from you. If you feel that the information that we are requesting, either from our website (www.nswbusinesschamber.com.au) or our Affiliated Entities’ websites, on our forms, or in our discussions with you, is not information that you wish to provide, please feel free to raise this with us.
In some circumstances, NSW Business Chamber may obtain personal information from a third party. If you provide personal information about another person to NSW Business Chamber, NSW Business Chamber requires that you inform that person you have done so and provide them with a copy of this policy.
When dealing with membership, fulfilling your registrations to Events, webinars, participating in surveys or purchasing Products or Services, NSW Business Chamber will collect at a minimum the following:
name of the contact person or people from the organisation
business address, email address and other contact details
nature of products or services being sought for the purposes of filling your order
payment details by Credit Card, Invoice or direct debit.
The Personal Information may be provided by you using our website or by telephone, business cards, contracts, applications, competition entries, survey entries, registration forms, face-to-face or in writing.
We will use this information to provide membership, products, and services and may also use it for product development and marketing purposes.
If at any time you provide personal information about anyone other than yourself, you warrant to us that you have that person’s consent to provide such information for the purpose specified.
You are not obliged to give us your Personal Information. If you would like to access any of our services or features of our website on an anonymous basis we will take reasonable steps to comply with your request.
Other Information is collected by automated methods.
Sensitive Information (if collected) is obtained through your use of our website or related means.
We also collect information that is not Personal Information, such as data relating to your activity on our website.
We do not collect Sensitive Information about you unless it is necessary and we have your consent or it is required by law or in accordance with the Act.
Other Information we collected may include:
the Internet Protocol address and a component of the domain name used (e.g. .com or .net);
the type of browser and operating system you used;
the date and time you visited our website;
the web pages or services you accessed at our website;
the time spent on individual pages and our website overall;
which files you downloaded; and
information about your computer and Internet connections using cookies.
We have integrated Google Analytics into our website (see http://www.google.com/analytics/ for details). This enables the collection of data about traffic on our website via a DoubleClick cookie in addition to data collected through the standard Google Analytics implementation.
We may as part of the use of Google Analytics functionality switch on Display Advertising which enables features that are not available through standard implementations. This includes Remarketing , Google Display Network Impression Reporting, DoubleClick Campaign Manager integration and Google Analytics Demographics and Interest Reporting , each as described by Google.
We will not facilitate the merging of personally-identifiable information with non-personally identifiable information previously collected from Display Advertising features that is based on the DoubleClick cookie unless we have given you notice of, and have your prior affirmative (i.e., opt-in) consent to, that merger.
We have currently only activated Display Advertising for Google Analytics Demographics and Interest Reporting.
Using Ads Settings, visitors to our website can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads. A Browser opt-out is available at: https://tools.google.com/dlpage/gaoptout/.
We use Google Analytics Demographics and Interest Reports to obtain a more detailed understanding of our Our website users and their potential needs. Data collected from such reports may be used to more accurately target marketing and advertising campaigns based on demographic information and more generally for the Primary Purpose and additional purposes details in this Policy. We do not collect data on individuals by such methods; only aggregate data is used for planning purposes.
When dealing with independent contractors, NSW Business Chamber collects the following:
b. business address, email address and contact details
c. insurance details
d. rates and fees.
NSW Business Chamber collects this information by phone and in writing or through online forms. We will use this information to ensure that our independent contractors can perform work for NSW Business Chamber in a safe and lawful manner.
When dealing with job applicants, NSW Business Chamber collects the following:
b. date of birth;
c. address/contact details
e. career history
NSW Business Chamber collects this information in the course of an online job application form, job interviews, telephone discussions, reference checks and in writing. NSW Business Chamber will use this information to assess the suitability of applicants for a position. In the event that the job application is rejected, NSW Business Chamber may keep the information to use in the event that an appropriate vacancy arises.
How do we use the information you provide?
We will not use your personal information for any purpose which is not related to the Primary Purpose for which it is collected. This includes:
a. to deliver the products and services that you requested
b. to provide you with further information about the products and services you requested
c. to personalise and customise your experiences with NSW Business Chamber
d. to help NSW Business Chamber to review, manage and enhance its services
e. to develop insights used in reports or other content developed by NSW Business Chamber and its Affiliated Entities
f. to communicate with you
g. for administration purposes, including charging, billing and collecting debts
h. to promote and market other products and services of NSW Business Chamber and its Affiliated Entities which we consider may be of interest to you.
We will not use your personal information for any purpose for which you would not reasonably expect us to use your personal information.
In addition to the Primary Purpose, we may use the Personal Information we collect and you consent to NSW Business Chamber and its Affiliated Entities using your Personal Information to:
a. provide you with news about any products and services;
b. send you marketing and promotional material that you may be interested in;
c. communicate with you, including by email, telephone and mail;
d. manage and enhance products or your experience on our website and the domains of NSW Business Chamber and its Affiliated Entities;
e. conduct surveys or promotions;
f. verify your identity;
g. investigate any complaints about, or made by you, or if we have reason to suspect you have breached any relevant terms and conditions; or
h. as required or permitted by any law.
We will take all reasonable steps to ensure that the personal information that we hold is accurate and up-to-date. If you feel that information about you is not accurate or your details have or are about to change, you can:
a. call us on 13 26 96 and we will correct or update your personal information
b. if you have a login to this website then you can click on Update My Details to change your details, when you are logged in.
What happens if you choose not to provide your personal information?
You are not obliged to give us your personal information. If you would like to access any of our services on an anonymous basis we will take all reasonable steps to comply with your request. However, if you choose not to provide NSW Business Chamber with personal details, such as your name or address, the range of options available to you or the organisation that is a member of NSW Business Chamber, may be limited.
For example, NSW Business Chamber may not be able to provide the full range of member services or allow you or your organisation to participate in networking functions, seminars and events, or successfully deliver any products and services that you have purchased from this website.
When do we disclose your personal information?
NSW Business Chamber and Affiliated Entities may disclose Personal Information (with the exception of payment information details) and you consent to us disclosing such Personal Information to:
third parties engaged by NSW Business Chamber or its Affiliated Entities to perform functions or provide products or services on our or their behalf such as mail outs, marketing or advertising;
third parties that sponsor or promote NSW Business Chamber or its Affiliated Entities;
third party contractors engaged to provide online credit card account processing and related services. When you pay your accounts online, a secure server is used. SecurePay encrypts the information you send through this website. For further information about SecurePay and how they collect, use and disclose personal information, please use the link provided below. For further information about the encryption process, please use the link provided. NSW Business Chamber makes no warranty in respect of the strength or effectiveness of that encryption and NSW Business Chamber is not responsible or liable for events arising from unauthorised access of the information you provide;
persons authorised by you to receive information held by NSW Business Chamber or its Affiliated Entities; and
any persons as required or permitted by any law.
You will generally be given the opportunity to “opt out” from receiving communications in accordance with this policy. You may “opt out” by:
- Clicking a link on the email communications sent to you;
- Updating your Preferences options by logging onto your Member Dashboard;
- Contacting our Business Hotline at 132696 or at email@example.com;
- Writing to us at Business Hotline, NSW Business Chamber, Locked Bag 938
North Sydney, NSW 2059.
View SecurePay's page on encryption
Access and Corrections to your Personal information
You have a right to access your Personal Information, subject to certain exceptions provided for in the Act. Access will be provided in accordance with NSW Business Chamber's Access Policy.
If you require access to your Personal Information, please contact Business Hotline, NSW Business Chamber Limited, Locked Bag 938, North Sydney, NSW 2059.
You are required to put your request in writing and provide proof of identity.
We request that you keep your Personal Information as current as possible.
You may, upon inspection of the Personal Information we hold about you, write to us to correct any errors in the Personal Information.
Security and Protection of Your Personal Information
Other than in relation to Other Information, we will take all reasonable steps to protect the Personal Information that we hold about you from misuse, loss or unauthorised access and disclosure including by means of password access (where applicable) and secure servers.
You acknowledge that the security of communications sent by electronic means or by post cannot be guaranteed. We cannot accept responsibility for misuse, loss or unauthorised access to your Personal Information where the security of information is not within our control.
If you suspect any misuse or loss of your Personal Information please contact us immediately.
If you have a complaint about how we collect, use, disclose, manage or protect your Personal Information please contact us in writing.
Complaints will be handled in accordance with NSW Business Chamber's Complaints Policy, which you can request a copy of from us at anytime during business hours (9am to 5pm AEST).
We will respond to any written complaint within 14 days of receiving the complaint.
NSW Business Chamber
Locked Bag 938
North Sydney NSW 2059
P: 02 94587481
Interpretation and Definitions
Personal pronouns: Except where the context otherwise provides or requires:
- the terms we, us or our refers to NSW Business Chamber; and
- the terms you or your refers to a user of the website.
· Act means the Privacy Act 1988 (Cth) as amended from time to time.
· Affiliated Entities means NSW Business Chamber's subsidiaries, affiliates, associated entities and relevant partners as the case may be or the context requires from time to time.
· National Privacy Principles means any of the National Privacy Principles set out in Schedule 3 of the Act.
· NSW Business Chamber means NSW Business Chamber Limited (ACN 000 014 504) of 140 Arthur Street, North Sydney, NSW 2060.
· Website means the NSW Business Chamber website at www.nswbusinesschamber.com.au and www.nswbc.com.au and that of its affiliate entities including its sub-domains regardless of how it is accessed by users (including via the internet, mobile phone or any other device or other means).
· Sensitive information means:
a. information or an opinion about an individual’s:
(i) racial or ethnic origin; or
(ii) political opinions; or
(iii) membership of a political association; or
(iv) religious beliefs or affiliations; or
(v) philosophical beliefs; or
(vi) membership of a professional or trade association; or
(vii) membership of a trade union; or
(viii) sexual preferences or practices; or
(ix) criminal record;
that is also personal information; or
b. health information about an individual; or
c. genetic information about an individual that is not otherwise health information.