NSW Business Chamber manages the Star Ratings program in NSW. An independent rating scheme for hotels, motels, serviced apartments, caravan-holiday parks, self catering and hosted accommodation properties in Australia.

Star Ratings are an internationally recognised symbol for quality accommodation standards. They are used in more than 70 countries worldwide and reflect the cleanliness, quality and condition of guest facilities.

A Star Rating is determined by more than 200 criteria that have been ranked by Australian travellers according to what's important to them.

Star Ratings Australia represents Australia’s most reputable accommodation operators: those who continue to voluntarily hold themselves to independent quality standards. Approximately 4,500 operators participate in the scheme, comprised largely of SME businesses located in regional areas of Australia.

Manage your online reputation with Review Pro
Star Ratings Australia incorporates a ‘consumer voice’ through an aggregated Travellers’ Rating that represents online guest reviews from more than 100 websites in 45 different languages. As a Star Ratings member, you receive complimentary access to Review Pro, an online dashboard that allows you to view and respond to guest feedback across various websites, resulting in increased customer satisfaction through timely responses to feedback.    

Want to know more?
To find out more about Star Ratings click here. Or to join, email tourism@nswbc.com.au or call 13 26 96.