News that failures by NBN Co will result in a scant $25 payment to telecommunication companies is disappointing, particularly when measured against the cost of these inconveniences to local businesses, according to the Illawarra Business Chamber.

News that failures by NBN Co will result in a scant $25 payment to telecommunication companies is disappointing, particularly when measured against the cost of these inconveniences to local businesses, according to the Illawarra Business Chamber.
 
In an undertaking to the Australian Competition and Consumer Commission (ACCC), NBN Co will pay $25 to the customer’s retail service provider for every late connection, fault rectification or missed appointment.
Importantly, there is no requirement that the provider will pass the $25 rebate onto their customer, and there has been no public commitment from any to date that this will occur.
 
In a survey of its members conducted late last year, the Chamber found that delays and disruptions in the rollout of the National Broadband Network (NBN) were costing NSW businesses, on average, more than $9,000.
The same survey found that 43 per cent of businesses across the Illawarra and South Coast by the NSW Business Chamber are waiting more than 4 weeks to get internet access after a NBN service is installed, and a similar percentage are dissatisfied with their NBN service. 
 
In response to ongoing issues with the NBN rollout throughout the Illawarra and South Coast, the Chamber has previously called for the introduction of a ‘National Broadband Service Guarantee’ to improve the quality of service for businesses and households under the NBN.
 
Illawarra Business Chamber Executive Director Adam Zarth said that businesses would find the news another frustration in the long process to attaining the reliable broadband that they need.
 
“A $25 rebate is a paltry sum when you consider the significant costs to business caused by the poor installations, drop-outs and missed appointments for connections and fault rectifications that we have seen throughout the NBN rollout,” said Mr Zarth.
 
“It is particularly frustrating when you consider that the compensation will be paid to the retail service provider rather than the affected customer, as the providers are partly to blame for the lack of accountability, responsibility and cooperation we are seeing between these parties,”
 
“Our proposal for a National Broadband Service Guarantee would ensure all those in the broadband supply chain are held to account for this essential service, and be forced to work together in the interests of their customers.”
 
Media Contact:  James Newton   0417 135 858
 
Link to the submission by the NSW Business Chamber to the Australian Competition and Consumer Commission’s (ACCC) Inquiry into NBN wholesale service standards which proposes the National Broadband Service Guarantee.