Our thoughts are with those members, families and communities affected by the devastating bushfires across the State. 

If you have been impacted by the NSW bushfires, there are a range of assistance measures available to support you throughout the response and recovery period. 

Bushfire Recovery Assistance

Those small businesses affected by the bushfires are encouraged to download this factsheet for more information about the range of assistance measures, grants and support resources available.

The NSW Government have introduced a Bushfire Customer Care program, administered by Service NSW, which will directly assist affected people with a Customer Care specialist who can check their eligibility for assistance and help them access it. This initiative works in partnership with charities, fellow state agencies, local government and the Australian Government. 

To connect with a Customer Care specialist, call Service NSW between 7am-7pm on 13 77 88. ‚Äč

This Federal Government resource may also be helpful in providing information relevant at a national level.

The Disaster Welfare Assistance Line is available on 1800 018 444 for more information on personal hardship and distress assistance.

Disaster Recovery Toolkit

As thoughts begin to turn to the road ahead, the Entrepreneurs’ Programme has assisted CPA Australia with a Disaster Recovery Toolkit. This resource provides a series of templates and checklists to provide a considered approach to immediate actions, recovery plans and long term recovery for business owners.

Download the toolkit here

Employment Advice

If your business has been directly impacted by bushfires, the Workplace Advice Line may be able to provide support in relation to your employer obligations, so that you can feel confident that you are doing the right thing by your employees throughout this challenging time. 

We are offering employment advice to all bushfire affected employers on 13 29 59.

Health and Wellbeing

Please ensure that your mental health and wellbeing and that of those around you remains a priority throughout this challenging time. If you’re feeling distressed, anxious or overwhelmed, please seek professional support. 

Free telephone support is available 24 hours a day, 7 days a week from:
  • NSW Mental Health Line 1800 011 511
  • Lifeline 13 11 14
  • Beyond Blue 1300 224 636

For business owners in bushfire affected areas who are experiencing unique issues and are uncertain about what action to take, contact our Business Hotline on 13 26 96 for additional support regarding practical or operational issues.

If you are outside of NSW 

The Australian Chamber of Commerce & Industry (ACCI) have launched a bushfire information portal, to provide information and support for all businesses affected by the national bushfire crisis. Visit the Regional Business Recovery portal here.

 There’s also an extensive national and state-specific resource available at https://business.gov.au/news/bushfire-support.

For more information related to bushfires impacting Victoria, visit Emergency VIC  

For more information related to bushfires impacting Queensland, visit Queensland Disasters & Emergencies 

South Australia 
For more information related to bushfires impacting South Australia, visit SA Disaster Recovery or the Department of Human Services